Remote in Puerto Rico
About our client: Our client is a high growth and top property management firm in South Side Chicago real estate. They are also expanding the management to other smaller clients and cities. Currently they have close to 1500 rental units and growing. Their international office in located in San Juan, Puerto Rico.
About the position: Our client is looking for a personable, gregarious and hardworking Utility and Tenant Support Coordinator in Puerto Rico. Role is 100% remote.
Responsibilities include:
- Communicate with utility contacts to check on account status, make payments, schedule turn-ons or turn-offs, inspection appointments, order meter installments and obtain any additional information needed.
- Follow-up with utility applications until completed and provide documentation as requested.
- Organize and document findings, appointments, payments or any other necessary information.
- Prepare reports to management defining problems and possible solutions.
- Research and answer billing inquiries/utility status to management, customer service, operations personnel or property managers.
- Manage communication and roster of notice postings to ensure consistency.
- Participate in utility management audits, assessments and projects; formulate recommendations for implementation of new systems, policies or procedures.
- Accurately research for past due invoices, pending payments and discrepancies; distribute invoices for payment approvals.
- Create utility related work orders or manage assigned ones, give follow-up and close them when the work is completed.
- Work both individually and in a team environment to complete objectives
- Collect, organize and send a cumulus of utility invoices as requested for property sales, rebates, etc.
- Perform other related duties/administrative work as assigned including tenant relations.
Skills, knowledge and experience:
- Degree in Business Administration or related field
- Intermediate English speaker (fluent is a plus). Excellent verbal and written communication skills
- Call center experience preferred
- AppFolio software experience (a plus)
- Entrepreneurial and will to work remote (work from home experience preferred)
- Strong attention to detail, ability to multi-task, prioritize, and meet deadlines
- Demonstrates professionalism, patience, and can maintain a positive attitude
- Excellent organization and time management skills; takes initiative to complete work in a timely manner
- Excellent analytical, troubleshooting and problem-solving skills
- Needs little handholding and looking to join a high growth firm!
Compensation plan:
- Compensation plan will include a base salary and health benefits.