About our client: Our client is a performance and engagement solution that leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification. Their platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations. They are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.We are looking for an ambitious customer support representative to join the Customer Success team. The position puts you at the front line of customer technical support – You will be in charge of managing the support work (analyze and prioritize), handling complicated troubleshooting scenarios and escalated tickets.
Responsibilities:
- Provide excellent customer service to both internal and external clients
- Respond promptly to customer inquiries through the ticket system or via email
- Organize the workflow to meet customer’s time frames and demands
- Data entry of client information, electronic filing and retrieval of documents
- New feature implementation – Assist Customer Success Managers in implementing application set up according to design specifications
- Navigate between multiple customers’ program quickly and accurately
- Maintenance and update of the knowledge center articles
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
Requirements:
- Excellent English verbal and written communication skills
- Experience working with SQL
- Excellent time management skills
- Eager to learn with effective self-learning skills
- Proactive and accountable
- Enthusiastic self-starter
- Thrives in a collaborative team-based environment
- Strong attention to detail
- Experience communicating and coordinating with internal departments.
- Strong problem solving and analytical skills as well as written and oral communication skills.
- Works well in a dynamic fast paced work environment.
Benefits: You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. They offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, growing market and a real opportunity for success. Role is hybrid office/work from home.