About our client: Our client is an exciting enterprise Saas startup that supercharges employee performance and learning using digital motivation, gamification and real time feedback to maximize the value of companies’ employees. They are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work. They are also awarded best place to work, best benefits and more!
Our client is looking for a Technical Account Manager who will partner with the post sales team to implement the solutions by using a consultative approach to unlock customer needs and lead technical discussions. You’ll be working in a high-growth startup environment at their New York City office.
Responsibilities for Technical Account Manager:
- Principal technical advisor and advocate for portfolio of 8-10 Enterprise accounts across implementation, integration, and long-term technical continuity, helping customers to enable their organization’s digital adoption
- Own customer implementations and custom development plans, including development of custom pilots to show Proof of Concept (POC) to support unique customer use cases
- As an integral part of the Customer Success team, establish close relationships with Customers and a deep knowledge of their business, organization, and data to help empower them to realize the full value of the platform
- Product expert and escalation point for internal delivery teams and customers to manage and facilitate a resolution for technical incidents and issues
- Drive discussions with senior leadership regarding incidents and risk management
- Actively update customers on the technical evolution of the product, platform and security.
- Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
- Support monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.
Requirements for Technical Account Manager:
- 3-5+ years of Technical Account Manager management experience leading the technical implementations and support for a large portfolio of Fortune 1000 clients at a software company [SaaS model] or management consultancy [Bain, Deloitte, McKinsey].
- Deep quantitative and database analysis skills, with proven business insight and judgment.
- Ability to rapidly develop and deliver creative business solutions for complex business problems.
- Experience implementing and developing using a variety of customer and commercial management tools and technologies and analytics platforms (Salesforce, Excel, Jira, ZenDesk, Google Apps, BI tools, SQL queries, REST APIs).
- Able to excel in a rapidly changing, hyper-growth, Start Up environment, as an entrepreneurial, self-starter and highly collaborative team member.
- Thrives working within a globally dispersed, multilingual team.
- Ability and willingness to travel up to 20% of your time
- BA or BS required
Why You’ll Love this Job: If you love startups, and are keen to grow and develop your skills, all while working alongside amazing colleagues, we want to talk to you!
Compensation: competitive base, bonus, options + competitive employee benefits