About our client: our client is well funded human capital saas startup with AI/Big Data technologies targeting enterprise companies in super high growth mode!
About the role: They are looking for an experienced Technical Account Manager to be a strategic partner to their clients during implementation.
Responsibilities:
- Learn customer technical and business environment that will be relevant to the success of the solution implementation.
- Serve as a support point of contact for portfolio of customers, handling ongoing requests and trouble tickets.
- Track and monitor customers health – Proactively monitor customers application and verify overall health and performance of designed solution.
- New feature implementation – Assist Customer Success project managers in implementing application set up according to design specification
- Applications expert – Become an expert in all aspects of the application portfolio, assisting other company employees in maximizing the abilities of the application.
- Train the customer on the self-service aspects of the application.
Requirements:
- 2+ years of relevant experience. Preferable working for SaaS companies or one of the big SI.
- Customer service orientation – excellent verbal skills.
- Ability to articulate messages clearly guide of customers.
- Experience in SQL.
- experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.).
- experience in systems integration (Plus).
- Strong team player but still a self-starter.
- Strong analytical skills.
- Excellent troubleshooting capabilties.
- Excellent time management skills.
- Eager to learn with effective self-learning skills.
- Excellent verbal and written communication skills.
Why You’ll Love this Job
They work with smart, interesting people, and directly with entrepreneurs in our portfolio. If you love startups, and are keen to grow and develop your skills, all while working alongside amazing colleagues, we want to talk to you!
Compensation: Competitive base salary, options+ bonus+ employee benefits
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