Strategic Account Manager

Strategic Account Manager
February 8, 2017 Vanessa Nobre

About Our Client

Our client is the world’s first fully algorithmic re-pricing platform offering e-commerce marketplace sellers a cloud-based solution to keep their prices competitive and maximize profitability.

The platforms technology is self-learning, improving algorithms and checking competitive offerings of products every hour, adjusting prices in real-time based on the seller’s business goals.

The Role

The Strategic Account Manager is a leader who can comfortably serve as the point of contact for clients and manage a strategic relationship that increases customer satisfaction and expansion.

Responsibilities:

  • The primary responsibility of the Strategic Account Manager is managing long-term strategic customer relationship to achieve customer satisfaction, cultivate customer loyalty, ensure recurring revenue and stimulate growth (up-sell).
  • The Strategic Account Manager must leverage the company’s enterprise resources and capabilities in creating and fulfilling value-based solutions, to meet both the customers and company’s current requirements and expectations as well as future potential.
  • The end result is increased customer satisfaction, retention and expansion of the customers’ business.

Requirements:

  • 4+ years’ experience in account management, sales or customer success positions (Preferably in SaaS)
  • Experience with ecommerce and online marketplaces – a major advantage
  • BA/BS degree (Economics, Finance, Business Administration) or equivalent experience
  • Strong quantitative and analytical skills
  • Creative problem solving
  • Positive work ethic, ambitious and passionate attitude
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Experience from a software company (SAAS preferable)
  • In-depth experience with Excel (an advantage)

Salary

$100k+

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