About Our Client: Our client is the world’s first fully algorithmic re-pricing platform offering e-commerce marketplace sellers a cloud-based solution to keep their prices competitive and maximize profitability. The platform’s technology is self-learning, improving algorithms and checking competitive offerings of products every hour, adjusting prices in real-time based on the seller’s business goals.
The Role: The Strategic Account Manager is a leader who can comfortably serve as the point of contact for clients and manage a strategic relationship that increases customer satisfaction and expansion.
Responsibilities:
- The primary responsibility of the Strategic Account Manager is managing long-term strategic customer relationship to achieve customer satisfaction, cultivate customer loyalty, ensure recurring revenue and stimulate growth (up-sell).
- The Strategic Account Manager must leverage the company’s enterprise resources and capabilities in creating and fulfilling value-based solutions, to meet both the customers and company’s current requirements and expectations as well as future potential.
- The end result is increased customer satisfaction, retention and expansion of the customers’ business.
Requirements:
- 4+ years’ experience in account management, sales or customer success positions (Preferably in SaaS)
- Experience with ecommerce and online marketplaces – a major advantage
- BA/BS degree (Economics, Finance, Business Administration) or equivalent experience
- Strong quantitative and analytical skills
- Creative problem solving
- Positive work ethic, ambitious and passionate attitude
- Ability to prioritize, multi-task and perform effectively under pressure
- Experience from a software company (SAAS preferable)
- In-depth experience with Excel (an advantage)
Salary
$100k+ w/bonus + equity
Location
New York NY