About our Client: Our client is a high growth NYC Saas startup offering a cyber security and saas technology that protects the customer online shopping experience.
About the role: Our client is hiring a Senior Solutions Consultant, to manage the pre-sales relationship with strategic Enterprise customers. This role will report to the Director of Customer Solution Engineering and will be the go-to expert for customers during the Proof-of-Value process and the initial on-boarding period. This is a strategic role that is critical to the success of the Sales organization.
Qualifications:
• You have 4+ years of experience in pre or post sales working with enterprise e-commerce customers.
• Proven track record for successfully developing and nurturing multi-level client relationships, built on an understanding of the customer’s needs and their desired outcomes.
• Strong leadership skills; adept at establishing and maintaining cross-functional working relationships with both colleagues and customers.
• Experience tabulating and analyzing data, as well as with presenting key insights in a salient and concise manner.
• Proficiency in developing clear and creative solutions to complex problems, and in prioritizing and managing multiple initiatives simultaneously.
• Comfortable dealing with intricate customer relationships, decision processes and competing agendas.
• Excellent written and oral communication skills, including presentation of slides and technical demonstrations.
• Advanced proficiency in MS-Office suite.
• Technical orientation – Web application, HTTP/S, analytical systems.
• Experience working with Tableau or similar data visualization tools.
• Experience with A/B testing tools and methodologies.
• Bachelor’s Degree in a relevant field or commensurate experience.
What You’ll Do
• Manage the full pre-sales lifecycle, driving the technical conversation as it relates to the on-boarding of customers.
• Collaborate with the Sales team in building the business case and value proposition for prospective customers.
• Manage relationships with key customer contacts, including but not limited to C-Suite Executives, Data Analysts, Business Owners, and Project Managers.
• Build and support test methodologies that best fit the customer’s needs.
• Create project outlines with clear milestones to drive the POV process in a timely and efficient manner.
• Proactively and thoroughly analyze data to find key insights and identify anomalies or issues that require escalation.
• Conduct weekly meetings with customers, presenting test outcomes and insights to top level executives of leading brands.
• Educate the customer on the problem of Customer Journey Hijacking and its impact on their key business metrics.
Benefits: You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. They offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, a growing market and a real opportunity for success.
Compensation: competitive base salary, bonus + options+ employee benefits