About our client: Our client is a high growth and well funded saas platform focused on cybersecurity prevention within the enterprise ecommerce space. They are looking for an Enterprise Customer Success Manager who can manage its growing enterprise and SMB customer base and be the clients’ main focal point. As part of the role, you will work alongside the Director of Customer Success in order to provide the customers the best of service. You will stay ahead of the curve by sharing new product releases or content relevant to our customer’s business. The successful candidate will also incorporate customer feedback to help the Product and R&D team innovate new features.
About You
- 2+ years of B2B Customer Success experience
- Highly motivated, a people person who knows how to research, consult and execute a plan
- Critical thinking, decision-making and problem-solving skills
- Strong customer orientation
- A self-starter that brings an opinion to the table
- Strong analytical and technical skills
- Exceptional interpersonal, listening, written and verbal communication skills are a must
- Strong organizational, project management, and time management skills
- Experience working with eCommerce and online business is a plus
What You’ll Do
- End-to-end management of U.S Enterprise & SMB accounts, setting priorities and driving value and success for quality service
- Ability to retain and grow our U.S clients’ accounts portfolio on all levels: technical, business, support, and product, tracking risks and concerns, updating strategy and mitigating both internal and external problems
- Work with clients directly, providing monthly and quarterly reviews, periodical reporting and
- presentation
- Handle new feature releases
- Create and execute operational plans to drive the business goals, leveraging strategies and tactics across all necessary functions including Customer Success, Sales, Product, and Engineering
- Serve as the escalation point for customer issues to ensure they are resolved in a timely manner
- Ensure customer feedback is communicated internally to enable ongoing improvement of the solutions
- Understand the market trends and always keep up to date with the latest news and developments impacting our industry
Benefits
You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, a growing market and a real opportunity for success.
Compensation: competitive base salary, bonus + options+ competitive employee benefits