About our client: Our client is a global SaaS cybersecurity company disrupting the ad-verification space. The company’s mission is to help sustain the digital ecosystem by protecting leading advertisers from the risks of online advertising and helping them restore confidence in the space.
They are looking for a dynamic, high-performing team player who thrives in fast-paced environments to join the Customer Success team. If you are experienced with online marketing solutions, enjoy communicating, helping others, and providing long-term solutions to your customers, then this is the role for you.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their marketing goals. By being experts of the platform, they are able to provide a unique level of consultation and inspiration to the customers. They are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
This is a new CSM role focusing on scalability. CSM’s work with customers either in 1:1 engagements for high touch objectives or by running 1 to many success programs to impact target customer groups. They use robust customer data to help to identify ways to deliver increased value through broader and more mature use of monday.com.
Responsibilities
- Identify, design and achieve the customer’s goals in a short-term relationship
- Act as a consultant when it comes to analytics, and grow clients’ usage of the platform
- Work closely with the developers and technical teams to ensure customer satisfaction.
- Contribute ideas and practical solutions to ensure customers’ contentment.
- Continuous improvement and actively contribute to the processes and procedures of the team
- Represent the voice of the customer and influence product development roadmap
Requirements
- High English proficiency both spoken and written, additional language is an advantage
- Strong problem solving/troubleshooting skills and communication with the different departments
- Can-do approach, creative and committed to improve and continuously learn
- Excellent social skills and strong ability to operate multiple applications and platforms
- Time management skills with the ability to effectively manage and prioritize own workload
- 3 year of previous work experience in online marketing / advertising domain
- Advantage: Experience working with a large portfolio of customers, Working with SMB accounts globally
Benefits: You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. They offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, bonus, options, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, growing market and a real opportunity for success. Role is hybrid office/work from home.
Compensation: competitive base salary, bonus, options + employee benefits