About Our Client
Our client puts IT in control of the modern workplace through user lifecycle management, data discovery and IT and security automation purpose-built for SaaS applications!
The Role
Customer Success Managers (CSMs) are a critical part of the customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software.
Customer Success Managers are trusted advisers on how to use our product and map it to a customer’s specific business needs. They serve as customer advocates by delivering product feedback and feature requests to the team. At the end of the day, the mission is to delight customers and have them truly love our technology!
Responsibilities:
- Build deep, long-lasting relationships with our customers that helps deliver world class customer experience.
- Consult regularly with clients to fully understand their needs and actively solve their pain points.
- Act as the liaison between the customer and other teams to prioritize issues, elicit feedback, or present customers with new opportunities.
- Monitor customer health to be ahead of problems and continually drive product adoption.
- Negotiate and renew current customer subscriptions.
- Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.
Requirements:
- 3+ years of sales, account management, customer success or support experience.
- Experience in SaaS is a major plus.
- Deeply committed to customer satisfaction and happiness.
- Analytical both quantitatively and qualitatively.
- Expert at juggling competing demands and managing limited time.
- Team-oriented, but eager to act aggressively to get things done for customers.
- Passionate about building a great company and a great product.
Salary
$70,000 – $100,000 + bonus+ equity